FAQs
Frequently Asked Questions

Can't find the answer you are looking for?
How do I check on an order I have placed?
Do you accept international orders?
Is it safe to use my credit card?
Does anyone else see the information that I provide to Clinique?
SPAM filters and ISPs
What is your return/exchange policy?
Why is my favorite product discontinued? What can I use now?
Where can I learn more about the Gone But Not Forgotten program?
Can you send me samples?
Catalog Request
How do I know what is right for me (skin care and makeup)?
Physician's care
Animal Testing
What is Clinique doing about REACH, the new EU chemicals regulation?
Gift With Purchase Events
Where Can I Buy Clinique Products?
Do you offer bridal or private appointments?

Can't find the answer you are looking for? Go to our email submission form and Contact Us directly.


Can't find the answer you are looking for?

Go to our email submission form and Contact Us directly.

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How do I check on an order I have placed?

If you are a registered Clinique customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 1-800-419-4041 or email us. For fastest service, please provide your order number when making inquiries.

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Do you accept international orders?

We're sorry, Clinique.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.

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Is it safe to use my credit card?

Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. Read more about Clinique Online Security. If you prefer, you may submit your order via telephone at 1-800-419-4041. Our Customer Care Representatives are available seven days a week, twenty-four hours a day.

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Does anyone else see the information that I provide to Clinique?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

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SPAM filters and ISPs

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Clinique Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Clinique Online will be accepted. If you have any questions, please contact us at 1-800-419-4041.

If your provider is AOL:

  1. Open the Email message.
  2. Click "Add to Address" icon.
  3. The name and Email address from Email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
  4. Click "Save".

If your provider is Yahoo:

  1. Open the Email message
  2. Click the "Add to Address Book" link on the far right.
  3. The address will be automatically entered into your Yahoo! Address Book.

If your provider is Hotmail:

  1. Open the Email message.
  2. Click "Save Address(es)" at the top of the message header.

If your provider is MSN:

  1. Open the Email message.
  2. Click "Save Addresses" on the right.
  3. Select the check box next to the address you want to save. You can also make changes to the contact information.
  4. Click "Save".
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What is your return/exchange policy?

If for any reason you are not completely satisfied with your Clinique Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Clinique products. More information about Returns and Exchanges.

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Why is my favourite product discontinued? What can I use now?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Clinique Online Consultants with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

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Where can I learn more about the Gone But Not Forgotten program?

For assistance with locating a Clinique product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4:30pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

Please note that a search may only be initiated for products within Clinique's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4:30pm EST, Monday through Friday.

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Can you send me samples?

Regrettably, samples are not available for general distribution. If your desire is to "try before you buy," please know that it is a Clinique Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Clinique Consultant, we invite you to email our Online Consultants.

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Catalog Request

We are sorry, but Clinique does not currently produce a complete product catalog. However, you may view the entire selection of Clinique products on our Web site. The Clinique Directory - a brochure with many of our products listed and described - is available from your local Clinique counter.

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How do I know what is right for me (skin care and makeup)?

Begin by going to My Skin Diagnostic to determine your skin type and key concerns. Register with Club Clinique, and choose to have this information stored on your computer and we will recommend formulas and shades for you each time you visit. Or visit Ask an Expert for all your beauty related questions and needs.

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Physician's care

If you are under the care of a dermatologist, only he or she can best advise you of the appropriate products that would work best with your prescribed treatments. We recommend that you ask your dermatologist about the use of Clinique products, (most dermatologists are familiar with our product line) to determine what is appropriate for you. Once you have obtained this information, we would be happy to confirm which products meet those specifications.

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Animal Testing

Clinique Laboratories, LLC. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.

We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels.

Clinique Laboratories, LLC. fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives.

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What is Clinique doing about REACH, the new EU chemicals regulation?

Click here to learn more about REACH – for Consumer, Web Site, and MediaResponses.

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Gift With Purchase Events

To find the Gift With Purchase dates for your local counter, visit our Store Locator. Registered Members at Clinique Online who opt-in to receive email will get monthly updates on Gift With Purchase Events at local Clinique counters. This information is updated each month and is subject to change. If you prefer, you may contact your local Clinique counter directly and they will be happy to advise you when an event is planned for your area.

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Where Can I Buy Clinique Products?

Only U.S. residents may buy Clinique products online at clinique.com. To locate a store near you in the U.S., click here for our Store Locator. If you are outside of the U.S. please click here to see if Clinique is available in your country.

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Do you offer bridal or private appointments?

Clinique offers consultations at all of our Clinique counters. Consultations offer you the opportunity to work with a professionally-trained Clinique Consultant. If you prefer, you may email us and a Clinique Expert will provide tips and recommendations via email for your special day.

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