Shopping
How to shop online

Welcome to Clinique Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the instructions below:

Step One:
Rollover a product image and click on the Quickshop button. Select your desired shade, size or form as relevant and then click “add to bag”.

For additional product information, how-to videos and related links, click on the product name or view details link. From the product detail page select “add to bag” to place the item in your cart.

Step Two:
When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity (up to six [6] of any single item) during checkout prior to clicking on Submit Order.

More information on our Maximum Purchase Policy.

Step Three:
After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us by phone at 1-800-419-4041 or via email for assistance.

If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please call Clinique Online Customer Service at 1-800-419-4041 or Contact Us. For fastest service, please have your order number available.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

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Optimal online color settings

This site is best viewed with Internet Explorer 6 and later versions, Firefox 2.0 and later versions and with a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.

Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.


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Browser requirements

Our site works best with Internet Explorer 6.0 and other later versions, Firefox 2.0 and other later versions, and Safari 2.0.4 and other later versions.

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Security online

At Clinique Online, we understand how important security is to you. When you place an order at Clinique Online, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • Internet Explorer 6.0 and higher
  • Mozilla Firefox 2.0.4 and higher
  • Safari 2.0.4 and higher
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    Item availability

    Temporarily Out of Stock / Backordered Items
    If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-800-419-4041 and we will be happy to assist you.

    Pre-sell Items
    Pre-sell items are items that are not yet in stock but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it has shipped.

    Please note: The actual delivery date of your order depends on the shipping method you select.


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    Maximum purchase policy

    We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions, please call us at 1-800-419-4041 or Contact Us and we will be happy to assist.


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    Promotion/offer codes

    REDEEMING OFFER CODES. Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page.

    Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.


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    Gift wrap service

    Gift orders always receive special care at Clinique Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

    If you wish to have your Clinique Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided. A fee of $3.00 will be added to your order total.

    Please note: Multiple items within a single gift order will be presented as one gift package.


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    Sales tax

    We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI, and all Canadian provinces and territories. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to Contact Us.

    *Purchases paid for using Clinique Gift Cards or eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing Clinique Gift Cards or eGift Cards.


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    Payment options

    The following credit cards are accepted for payment*
    • American Express
    • Discover
    • MasterCard
    • Visa
    We also accept PayPal as a payment option on clinique.com

    *Credit cards issued by a U.S. financial institution are accepted. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S.

    We’re sorry, we do not accept:
    • Credit cards with billing addresses outside the U.S
    • CODs
    • Layaway plan
    • Personal Checks
    • Money Orders
    Important information:
    • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.
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    Replenishment Service

    Enjoy automatic replenishment of many of your favourite Clinique products! Items eligible for this service will appear in your Shopping Bag with a “Replenishment Service” notation—and a pulldown menu that lets you select your desired interval: 30 days, 45 days, 60 days, 75 days, 90 days or 120 days.

    To activate automatic replenishment, simply select the time interval for future shipments from the pulldown menu next to the item(s). These products will be automatically shipped to you at the intervals you select. There's no minimum number of products you must order, and you can cancel at any time prior to shipment. And as an additional benefit, you’ll enjoy FREE Standard Shipping with every clinique.com replenishment order.

    When your replenishment order is ready to be processed, we will send an email reminder. Within a few days thereafter, your order will be shipped to your default shipping address and charged to your default credit card. You will receive a second email confirming the shipment of the order and that your credit card has been billed.

    After your first shipment, replenishment orders can be cancelled and intervals may be changed at any time except once an order has been processed for shipment. To cancel or change your replenishment order, simply click on View/Edit My Replenishment Items in Your Account section of clinique.com. Please note: Intervals must be set for more than 2 business days from the current date.
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