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Why is my favourite product discontinued? What can I use now?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. All discontinued stock is sold out through our counters and is not contained in our warehouse; therefore, we regret that we are unable to provide you with the product at this time. For further assistance locating a favourite product, you can call Clinique Consumer Communication's "Gone but not Forgotten" number at 866-707-2100 |
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How do I know what is right for me (skin care and makeup)?
You can begin by taking our skin report. You will be able to determine your skin type and skin strength and know just how to start shopping. Once you take create your Skin Report you can quickly Register with Clinique.com, and choose to have this information stored on your computer and we will recommend formulas and shades for you each time you visit and shop. Or consult with one of our Clinique Consultants via email to get a consultation on looks, product recommendations and techniques. |
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What does allergy tested and 100% fragrance free mean?
All Clinique products are allergy tested. Allergy tested means they have been clinically tested by a medical research organization, under the supervision of dermatologists. Using repeat-insult tests, 7,200 applications of a product are applied under closed patches on 600 people. If anyone in the test group demonstrates allergic contact dermatitis, the Clinique product is not released for manufacture. One other note - fragrance is a major cause of sensitivities, so you should choose a product, like Clinique, that is fragrance-free. |
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Are Clinique products non-acnegenic?
All Clinique products that remain on the face (makeup, moisturizers and sun products) undergo acnegenicity testing. This is a test to ensure that our products do not cause breakouts or clog pores. This test is conducted on human volunteers who have a propensity for breakouts. We do not perform comedogenicity testing since the use of animals is part of the testing protocol. Clinique offers several products that are oil-free and non-acnegenic. Please let us know if you are interested in skin care or makeup or both and we will be happy to offer oil-free suggestions. Click here to contact us. |
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Opthamologist Tested?
To ensure a product is safe for contact lens wearers; look for the words: "Ophthalmologist Tested" on the label. All of Clinique's products that are to be used in or near the eye area have been Ophthalmologist Tested for our customers' safety. Ophthalmologist Testing involves the following to test for irritation and/or sensitization. A panel of healthy women, who wear contact lenses and are between the ages of 18-60 test the product by applying it both morning and evening every day for four weeks. Clinical evaluation is conducted at 0,1,2, and 4 weeks. Any subjective burning/stinging is reported by panelists and lenses are examined at test end. |
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Rosacea
Because Rosacea is a skin condition that should be treated by physician or dermatologist, we recommend that you consult with a physician or dermatologist before using any skincare or makeup product. We are of course pleased to assist you with product selection once your physician has determined the types of products that are appropriate for your use. Click here to contact us. |
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Physician's Care
If you are presently under a physician's care, we are unable to recommend suitable products relative to your skin condition. Your physician or dermatologist would be in the best position to determine this for you. We are of course pleased to assist with product selection or provide lists of ingredients for your review once your physician has determined the types of products that are most appropriate for your use.
If you wish to receive ingredient listing(s), kindly supply us with the exact name and shade (if applicable) of the product you wish to use. Click here to contact us. Please consult with your physician prior to using any product. |
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Animal Testing
Clinique does not test our products on animals, nor do we ask others to test on our behalf. We use very few animal ingredients; the few that we use are by-products of the U.S. animal food industry. We use them only when their efficacy cannot be duplicated by any other source of ingredients. It is a corporate policy that logos, animal testing for instance, not be displayed on the packaging of our products. |
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Gift With Purchase Events
We do have a section on our Web site with information about Gift With Purchase and Other Events. As a registered member on our site if you opt in to receive email from us, you can specify if you'd like to be notified about Clinique Bonus Time and other events taking place a store nearest you (just be sure to provide your zipcode) This event information is updated each month and is subject to change. If you prefer, you can contact your local Clinique counter and they will be happy to call or write to you when an event is planned for your area. |
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Where Can I Buy Clinque Products?
US residents can buy Clinique products online. Clinique is also available at Gloss.com |
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Choosing a foundation formula
Clinique offers 17 different foundations, offering a range of coverage for different skin types. To determine which foundation is best for you, you can begin by taking our skin report. You will be able to determine your skin type and skin strength and know just how to start shopping. Once you take create your Skin Report you can quickly Register with Clinique.com, and choose to have this information stored on your computer and we will recommend formulas and shades for you each time you visit and shop. Or consult with one of our Clinique Consultants via email to get a consultation on looks, product recommendations and techniques. |
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Choosing a foundation shade
Your foundation should match your skin exactly, and therefore it's difficult for us to choose the correct shade without seeing your skin.
Shade selections for all of Clinique's foundations are available on our web site. If you are a Registered Clinique User, shades will be recommended for you.
Just take a Personal Consultation to determine your skin type and complete the registration form. Choose to have this information stored on your hard drive and we will recommend formulas and shades for you. Each time you visit and login, we will remember your skin type and recommend suitable products. Please note: personalized product recommendations are only available to our Registered Clinique Members.
For the very best shade match, we recommend that you visit your local Clinique counter, to "try-on" selected shades, applying with cotton swab to your jawline. We suggest you try several shades, the colour that becomes invisible on your skin is your correct shade. Or consult with one of our Clinique Consultants via email for a personalized recommendation. |
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Why do I need more exfoliation?
Every skin can benefit from exfoliation, which is the process of removing spent skin cells. Exfoliation is like exercise for the skin and, as with exercise, you build up gradually. It is important to use more than one kind of exfoliation (like in exercise, you do different exercises to work different muscles) as different types of exfoliation provide different benefits. Clarifying Lotion applied with a cotton ball, sweeps debris away, improves skin clarity, and paves the way for your moisturizer. Total Turnaround products, in a lightweight cream or lotion, stay in contact with the skin longer, penetrates, and by continuously breaking the bonds that hold dull, worn cells in place, rids skin of dullness, coarseness, and muddiness. Clinique's grainy scrubs (for example, 7 Day Scrub Cream) de-flake, clear pores, and polish skin, refining texture and minimizing the appearance of fine lines and pores.
In general, you want to use the Clarifying Lotion twice a day, a Total Turnaround product once a day and a grainy scrub when needed. |
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Blackheads
Blackheads typically develop when excess oil becomes trapped in pores and oxidizes, causing a dark colour. The best way to address blackheads is to prevent them. Although no single product will help prevent blackheads from totally occurring, use of a good skin care system, such as CLINIQUE'S 3-STEP SKINCARE SYSTEM, will keep skin meticulously clean, along with appropriate oil-free makeup products, should help. At night, always use a makeup solvent prior to your FACIAL SOAP to insure all traces of makeup are effectively removed from the skin.
You should limit the use of oily moisturizers to areas that are dry only. Again, if skin is oily, Clinique believes you do not need to add another layer of oil to protect skin from moisture loss. Your natural oil is doing that job. If your oilier areas need moisture, use an oil-free formula like the MOISTURE IN-CONTROL.
Increased exfoliation will help dislodge the build up of oil in the pores. Regular use of a grainy scrub such as 7 DAY SCRUB CREAM RINSE-OFF FORMULA will help polish skin and dislodge clogging. Also, once a day usage of the TOTAL TURNAROUND VISIBLE SKIN RENEWER will help. Total Turnaround is an exfoliating product helps loosen the bonds between dead skin cells so they can be more easily removed. In turn, this helps reveal fresher, healthier looking skin and aids in preventing clogging.
Since excess oil is usually what causes blackheads, for the oilier areas of your face, use the PORE MINIMIZER T-ZONE SHINE CONTROL. Pore Minimizer T-Zone Shine Control is a cream-gel that helps reduce shine and oiliness in the t-zone area. Helps to immediately reduce oil and shine which in turn helps provide a smooth finish. Continued use keeps oily areas shine-free and matte. |
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Daily skincare application and how to use tips
For best results and to keep your daily routine simple you'll want to apply your 3-step products both AM and PM daily. Repairwear products are specifically designed to be applied PM only after your 3-step products.
All other products, depending on your preference can be used either AM or PM, or twice a day, after your 3-Step products. A general rule for the proper sequence of application is to apply your products from thinnest to thickest in consistency after your 3-Step products. For example:
AM
Facial Soap
Clarifying Lotion
Dramatically Different Moisturizing Lotion
Advanced Stop Signs
Total Turnaround Visible Skin Renewer
Your Supplemental Clinique Moisturizer
Sunscreen Product
Foundation Makeup
PM
Makeup Solvent
Facial Soap
Clarifying Lotion
Dramatically Different Moisturizing Lotion
Repairwear Extra Help Serum (1-2 Pumps To Face And Throat)
Repairwear Intensive Night Cream Or Lotion
We know you'll love the results! |
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How to minimize pores
Pore size is a concern for many women of all skin types and ages. Increased exfoliation along with pore minimizing treatment can help provide the skin with a smoother texture and provide a more flawless finish.
To help minimize the appearance of pores, use Clinique's PORE MINIMIZER REFINING LOTION. It specifically targets the pore size by strengthening the pore wall with a complex of ingredients that help boost the collagen and elastin production in the skin to provide a firmer texture to the skin for better support and a fine pore wall. A blend of natural ingredients help rebuild the moisture barrier so pores are stronger and healthier. A mild exfoliant helps keep pores cleaner withich helps make them less apparent.
The PORE MINIMIZER INSTANT PERFECTOR, a lightly tinted oil-free, lightweight lotion that camouflages the look of pores and gives the skin a smooth matte finish. Its unique technology helps to smooth the pore surface leaving your skin with a flawless finish. The two sheer shades provide coverage for any skin tone and can be applied under or over makeup for a long wearing smooth finish. For the best results, apply Pore Minimizer Instant Perfector after all other skincare products but before your sunscreen and makeup. Using your fingertips, smooth a small amount over any areas with visible pores such as the nose, forehead and chin. It can also be used over your entire face. Pore Minimizer Instant Perfector can be worn alone and under or over foundatio/powder. Foundation can be applied immediately after application, no need to wait. These tow products help provide a smooth, refined finish to the skin.
Often pore size can be more apparent when the skin oily and has a shine. If this is a concern, apply as needed throughout the day over makeup, Clinique's PORE MINIMIZER T-ZONE SHINE CONTROL. This oil-free, cream/gel treatment helps reduce shine and oiliness on the T-zone or whereever you see shine on your face. Its special blend of powders help absorb oil and provides a matte finish, minimizing the look of pores. You'll love how cool and refreshed your skin will feel. For maximum oil controlling benefits, apply before makeup.
For drier to combination/normal skins, we recommend using the Pore Minimizer Refining Lotion along with the Pore Minimizer Instant Perfector.
Oilier skins will receive best results by using all three products together for a multi-treatment/camouflage approach. Use as follows:
3 Step Skincare System (clean skin)
Pore Minimizer Refining Lotion (treatment to reduce the look of pores)
Pore Minimizer Instant Perfector (concealer to camouflage pores)
Pore Minimizer T-Zone Shine Control (throughout the day to control oil and shine) |
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Melasma, Chloasma, pigmentation
Studies have shown that years of sun exposure and hormonal changes may result in areas of discolouration on your face. To promote a more even skin tone, increased exfoliation is the first step. Start with the TOTAL TURNAROUND VISIBLE SKIN RENEWER to allow deeper more uniform layers of your skin to show through.
Also, using Clinique's ADVANCED STOP SIGNS twice a day will greatly help as well as it's specifically designed to target lines and dark spots on the skin. Its complex of ingredients and botanicals helps to disperse the appearance of visible pigment clusters on your skin. It also lessens the look of lines and wrinkles, and helps prevent future visible damage caused by the environment.
Also, it's important to note that the dark areas on your skin actually act as a magnet to the sun's rays. Due to this, wearing a sun protection factor of at least a 15 under your makeup everyday is a MUST. A good one to use is the SUPER CITY BLOCK SPF 25. It's formula is oil-free, lightweight and long-wearing. Plus, it_s natural-looking, and will feel comfortable on your skin.
To help camouflage the discolouration on your face, use a concealing makeup to help hide dark areas. A maximum coverage makeup to try is the CONTINUOUS COVERAGE MAKEUP SPF 15. Physicians recommend Continuous Coverage as a camouflage makeup to conceal scars, skin discolourations, tattoos, and birthmarks. If your skin is oily, you may prefer the oil-free and long wearing matte finish of the ADVANCED CONCEALER for camouflage instead. |
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Prevent facial lines
Dermatologist agree that 90 percent of all skin aging is caused by sun exposure (deliberate and incidental). To prevent future lining and damage on your face use City Block SPF 15 or Super City Block SPF 25 every day. They combine physical sun block protection with protection from environmental irritants. Both are oil-free, lightweight, long-wearing, natural-looking, and comfortable on the skin. Just choose the level of protection that is right for your needs. Remember - the higher the SPF, the greater the protection. |
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