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Order Processing and Payment Options
Order Processing*
Most orders are processed within 1-2 business days (processing time does not include weekend days).
- Orders placed on Saturday and Sunday will be processed the following Monday.
- Orders with Priority Shipping will be processed the same day if received by 3:00 pm EST.
- Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
- eGift Certificates are delivered via email and reach their sender within 5 hours if there are no issues with the order.
We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside the U.S. and its territories.
Visit our section on Shipments to APO/FPO, PO Boxes and U.S. Territories.
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Options
Credit cards accepted:
- American Express
- Discover
- MasterCard
- Visa
- Clinique eGift Certificates
We're sorry, we do not accept:
- CODs
- Layaway plan
- Personal Checks
- Money Orders
- Credit cards with billing addresses outside the U.S.
- Gift Cards issued from Department Store Counters
Important information:
*For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. |
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Sales Tax
We are required by law to collect state sales tax on orders being shipped to the
following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, MA, MD,
ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, WA. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.
*Purchases paid for with Clinique Gift Certificates are subject to applicable sales tax. No sales tax is charged when buying Clinique eGift Certificates.
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Order History and Inquiries
If you are a Registered Member of Club Clinique, you may check the status of your most recent orders by visiting your Order History page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
Click on "View Details" in the Order History page to view the Billing and Shipping information and other details of your order.
To track your order, click on the tracking number on either the Order History or the Order Detail pages to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped. |
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Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have any questions, please call us at 1-800-419-4041 or you can contact us via Email at customercare@clinique.com. |
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Re-order from Previous Purchases
In a hurry and need to re-order your favourite Clinique products? Order from your past purchases! For easy purchase of your favourite Clinique products, Registered Members simply "sign-in", go to "Your Account" and select "Order History" to view and select items from your past orders. Shop online in half the time! |
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Gift Wrap Service
Gift orders always receive special care at Clinique Online. We will be happy to wrap your gift and include a gift card with your personal message.
If you wish to have your Clinique Online order packaged as a gift, simply select the box "Send as a Gift" on the Billing information page. If you wish a card to be enclosed, please enter your gift card message. The gift wrap charge of $3.00 will be added to your order total.
Please note: Multiple items within a single gift order will be presented as one gift package. |
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Security
At Clinique.com, we understand how important security is to you. When you place an order at Clinique.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- AOL 5.0 and higher
- Internet Explorer 5.0 and higher
- Mozilla Firefox 1.0.4 (Windows only)
- Netscape 6.0 (Windows only)
- Safari RSS
Frequently Asked Questions (FAQ's) on Safety and Security
How do I know if a Web site is secure?
There are several ways to confirm that you are in a secure area.
1. Netscape 2.0 or higher, Microsoft Internet Explorer 2.0 or higher, and America Online for Windows 3.0 or higher will show a padlock symbol in the lower left corner of the browser that indicates you are in a secure mode.
 
2. You can also tell you are in a secure area because the URL to the left of the colon changes from "http" to "https".
Is Clinique's Web site secure?
Clinique Online employs industry best practices to ensure the security of online transactions at www.clinique.com.
Does anyone else see the information that I provide to Clinique?
We respect the privacy of our customers. We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. For further information, please consult our privacy policy.
What if I don't feel comfortable giving my credit card number online? Can I still order Clinique products?
You can also order 24 hours a day, 7 days a week via telephone at 1-800-419-4041. |
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Shop 3-Step
Order Processing and Payment Options
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