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How to Shop Online
Welcome to Clinique Online. Shopping is easy, convenient, and secure.
Step One:
Once you have selected the item you want to purchase, type in the number of items (up to six [6] of any single item) in the box next to the "Add to Bag" icon. For more information, view our Maximum Purchase Policy.
For products with different shades, first click on "Select Shades" to view a page that displays all the shades for that product. Find the shade that you like and then type in the number that you wish to purchase in the quantity box.
Step Two:
Click the "Add to Bag" icon to place the product selected and the desired quantity in your shopping bag.
For products with shades, you need to select the desired shade before adding to the bag. At any time during shopping you may review the items in your shopping bag by clicking on "View Bag" at the top of each page. If you change your mind, you may delete item(s) in your shopping bag or cancel the entire order before placing it.
Step Three:
When you've completed shopping, click the "Checkout" button found on the top of each page.
Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag during checkout prior to clicking on "Submit Order" on the Review Order page.
After your order has been submitted, a "Thank You" page will be displayed and your order number will be provided, confirming that your order was successfully received. An email confirming receipt of your order should arrive shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours after submission, please contact us at 1-800-419-4041 for assistance.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact Clinique Online Customer Care at 1-800-419-4041 or via email. For fastest service, please have your order number available.
Selecting Color Online
This site is best viewed with Netscape or Internet Explorer 5.0 or higher and a minimum monitor resolution of 800 x 600. Please note that monitors display colors differently based upon their settings.
Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional description that is available.
View Bag
Click on "View Bag" to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered on this page.
Deleting Items From Your Shopping Bag
If you wish to delete an item in your Shopping Bag, simply click on "View Bag" and select the box marked "Remove" to the left of the item. The item will be removed from your shopping bag.
Maximum Purchase Policy
We regret that we must limit orders to no more than 6 of any individual item and a maximum purchase of $750 per customer. If you have any questions please contact us at 1-800-419-4041 or via email and we will be happy to assist.
I'm ready to begin shopping! |
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Search and Browse for Products
To find your favourite Clinique product or view the full array of Clinique products, use the search function located at the top right of the page. Enter in the name of the product or type of product you are searching for. If you are unsure of the name, try to type in a more general name such as "moisturizer," to view all moisturizer products. |
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Favourites List (Order History)
Your Favourites List has changed to provide even more convenience. Now you can easily and quickly reorder the Clinique Favourites you have purchased before - from your online account. Just go to "Your Account" and click on Shop from Past Purchases to see all of your previous orders.Select the items you wish to order and proceed to checkout. It's that easy! |
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Ask an Expert
For beauty-related questions, product recommendations or to get advice from a Clinique Online Consultant, click on the Ask an Expert link found at the top right of all shopping pages. |
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Offer Codes and Promotions
Tips for redeeming an offer code at checkout:
- Enter your offer code on the "Billing" page.
- If you have multiple offer codes, please separate them with commas.
Tips for redeeming an offer code at registration:
Periodically, Club Clinique will provide special offers to New Registered Members. If the promotion provides an offer code to be used at registration, please enter this code in the designated box when completing your registration with Club Clinique.
- Enter your offer code on the "Registration" page.
- If you have multiple offer codes, please separate them with commas.
Promotional offers and discounts may not be applied to the purchase of Clinique eGift Certificates. Please see promotion details for more information.
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Shop 3-Step
How to Shop Online
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