Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Clinique Online only, and all returns are inspected upon return. Products purchased from Clinique Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Clinique Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Clinique Online. If issued in these instances, Clinique Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a Clinique Online gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Clinique Online gift card.
Click here to initiate an online return and generate a prepaid return label (no printer required). Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. Please note: eGift cards, gift cards, promotional items, final sale items, or Clinique products purchased somewhere other than Clinique.com are not eligible for return online.
When an exchange is requested it is completed in two steps:
1). A credit is issued for the item(s) returned.
2). A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
If your online order is not as expected, please Message Us.
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-800-419-4041. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Note: Clinique Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Clinique Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist. Our Online Service Team will be happy to assist you with eligible returns and provide you with specific return instructions.