Your satisfaction is guaranteed. If for any reason you are not completely satisfied with your online purchase, we are happy to refund your purchase price. We accept returns for products purchased from clinique.com only. To start a Clinique.com return, click here.
Click here to initiate an online return and generate a prepaid return label (no printer required). Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. Please note: eGift cards, gift cards, promotional items, final sale items, or Clinique products purchased somewhere other than Clinique.com are not eligible for return online.
When an exchange is requested it is completed in two steps:
1). A credit is issued for the item(s) returned.
2). A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
If your online order is not as expected, please Message Us.
If you received damaged merchandise, please retain the box, packaging and all contents and Message Us or call as soon as possible at 1-800-419-4041 for assistance.
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist. Our Online Service Team will be happy to assist you with eligible returns and provide you with specific return instructions.