Help Topics

Shipping

Clinique Online accepts orders that are shipped to locations in the United States (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories).

DELIVERY OPTIONS

Clinique Online orders are shipped and delivered by UPS, USPS, or Ontrac on business days (Monday through Friday, excluding major holidays). Below are the delivery options available for your online order.

Please select the option that best suits your delivery needs during "Checkout".

PLEASE NOTE:

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
**Second Day, and Overnight Service is not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, and some locations in Alaska and Hawaii.

If you have questions about the delivery of your package, please contact us at 1-800-419-4041 for assistance.

SHIPPING COSTS

Ship Method Cost
Standard FREE
2nd Day $10.00 -$15.00*
Overnight $15.00 -$20.00*

*Shipping costs will be calculated based on order total.

SHIPPING TIME FRAMES

Ship Method Shipping Timeframe
Standard 4-10 business days
2nd Day 2 business days
Overnight 1 business day

OTHER LOCATIONS

Orders shipped to P.O. Boxes are delivered within 6-14 business days.  APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.

ELECTRONIC DELIVERY

Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.

PLEASE NOTE:
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Shipping restrictions

Some items sold by Clinique Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clinique Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Shipments to Forwarding Companies

Clinique Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.

Shipments to APO/FPO/DPO and PO Box addresses

Most items may be shipped to a P.O. Box or APO/FPO/DPO address, but some restrictions apply as explained in Shipping Restrictions.
Orders being sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the United States Postal Service and cannot be shipped via Second Day or Overnight Service.

Shipments to U.S. Territories, Alaska, and Hawaii

Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions.

Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.