Shipping
Clinique Online accepts orders that are shipped to locations in the United States (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories).
DELIVERY OPTIONS
Clinique Online orders are shipped and delivered by UPS or USPS on business days (Monday through Friday, excluding major holidays). Below are the delivery options available for your online order.
Please select the option that best suits your delivery needs during "Checkout".
PLEASE NOTE:
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
**Second Day, and Overnight Service is not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, and some locations in Alaska and Hawaii.
If you have questions about the delivery of your package, please contact us at 1-800-419-4041 for assistance.
STANDARD SERVICE
Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
• Most Standard orders are delivered within 3-5 business days from the order's ship date.
• Orders destined for P.O. Boxes are delivered within 6-14 business days.
• Orders destined for APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date.
• Please note that delivery for some locations in Alaska and Hawaii may take up to 14 business days.
2ND DAY SERVICE
2nd Day orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. 2nd Day orders placed after 3:00 PM EST will be processed and shipped the next business day.
• Orders shipped via 2nd Day Service are delivered within 2 business days from the order's ship date.
• Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for 2nd Day Service.
• Please note that a signature may be required upon delivery for 2nd Day shipments.
OVERNIGHT SERVICE
Overnight orders placed by 3:00 PM EST will be processed and shipped the same day, depending on product availability. Overnight orders placed after 3:00 PM EST will be processed and shipped the next business day.
• Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.
• Orders destined for P.O. Boxes, U.S. Territories, and APO/FPO/DPO locations and some locations in Alaska and Hawaii are not eligible for Overnight Shipping.
• Please note that a signature may be required upon delivery for Overnight shipments.
ELECTRONIC DELIVERY
Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
SHIPPING AND HANDLING CHARGES PER ORDER
| ORDER TOTAL | STANDARD SERVICE | 2ND DAY SERVICE | OVERNIGHT SERVICE |
| $0.00 - $25.00 | $5.00 | $10.00 | $15.00 |
| $25.01 - $40.00 | $6.00 | $11.00 | $16.00 |
| $40.01 - $60.00 | $7.00 | $12.00 | $17.00 |
| $60.01 - $80.00 | $8.00 | $13.00 | $18.00 |
| $80.01 - $100.00 | $9.00 | $14.00 | $19.00 |
| Over $100.00 | $10.00 | $15.00 | $20.00 |
Shipping restrictions
Some items sold by Clinique Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clinique Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
Shipments to Forwarding Companies
Clinique Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
Shipments to APO/FPO/DPO and PO Box addresses
Most items may be shipped to a P.O. Box or APO/FPO/DPO address, but some restrictions apply as explained in Shipping Restrictions.
Orders being sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the United States Postal Service and cannot be shipped via Second Day or Overnight Service.
Shipments to U.S. Territories, Alaska, and Hawaii
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions.
Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.