We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at the distribution centers, some orders may experience a processing delay up to 6 business days. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!
According to information and guidance available from the W.H.O and medical experts, the risk of catching the virus that causes COVID-19 by touching cardboard or other shipping containers is low. Our products are produced and packaged under stringent quality control and safety procedures, with standard comprehensive hygiene and cleaning protocols in place across our manufacturing and distribution channels. Our websites remain open and we remain committed to health, safety, and support for our communities, online and off, as we navigate through this unprecedented time together.
Clinique Online accepts orders that are shipped to locations in the United States (including APO/FPO/DPO, P.O. Boxes, and U.S. Territories).
Clinique Online orders are shipped and delivered by UPS or USPS on business days (Monday through Friday, excluding major holidays). Below are the delivery options available for your online order.
Please select the option that best suits your delivery needs during "Checkout".
*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
**Second Day, and Overnight Service is not available for shipments to APO/FPO/DPO, PO Box destinations, U.S. Territories, and some locations in Alaska and Hawaii.
If you have questions about the delivery of your package, please contact us at 1-800-419-4041 for assistance.
IMPORTANT NOTICE: We are unable to offer expedited shipping as a Smart Rewards benefit at this time. We apologize for this temporary inconvenience.
|2nd Day - temporarily unavailable||$10.00 -$15.00*|
|Overnight - temporarily unavailable||$15.00 -$20.00*|
*Shipping costs will be calculated based on order total.
SHIPPING TIME FRAMES
|Ship Method||Shipping Timeframe|
|Standard||4-10 business days|
|2nd Day - temporarily unavailable||2 business days|
|Overnight - temporarily unavailable||1 business day|
Orders shipped to P.O. Boxes are delivered within 6-14 business days. APO/FPO/DPO and U.S. Territories are delivered within 14-21 business days of the order's ship date. Some locations in Alaska and Hawaii may take up to 14 business days.
Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Some items sold by Clinique Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Clinique Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.
Shipments to Forwarding Companies
Clinique Online is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Clinique Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
Shipments to APO/FPO/DPO and PO Box addresses
Most items may be shipped to a P.O. Box or APO/FPO/DPO address, but some restrictions apply as explained in Shipping Restrictions.
Orders being sent to P.O. Boxes or APO/FPO/DPO addresses are delivered via the United States Postal Service and cannot be shipped via Second Day or Overnight Service.
Shipments to U.S. Territories, Alaska, and Hawaii
Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions.
Overnight and Second Day Service is not available for orders being shipped to U.S. Territories and to some locations in Alaska and Hawaii.