In year one of your Clinique Smart Rewards membership, your tier status is determined by the points you accumulate during that first year. While your points decrease when you redeem them for points benefits and expire 12 months after the date you earned them, your initial tier status for the year is determined by the points you accumulated during the prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have. 

You can check your Clinique Smart Rewards account status by visiting your account online at clinique.com where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully matured.

It may take up to 14 days from the time your order ships, or from the time your store receipt is validated for points for eligible purchases to post to your account. It may also take up to 14 days for points for other Clinique Smart Rewards activities to post to your account. If points have not been credited to your account within 14 days, please Message Us.

Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. If you moved up to a new tier on that order, your tier will also be adjusted accordingly. 

If it is found that an order is obtained through fraudulent or other activity that violates the Clinique Smart Rewards Terms & Conditions, those points and your tier status, if applicable, will also be reversed.

Your Clinique Smart Rewards offers and rewards can be redeemed on clinique.com at checkout with your purchase. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Details on event rewards will be provided for each event when the time comes. 

Rewards can only be redeemed when making a purchase on clinique.com. You must be logged in to your Clinique Smart Rewards account to use your benefits. 

During the month of your birthday, you can redeem your Birthday Gift on clinique.com by making a purchase and applying your reward from your loyalty account page or in the rewards section of cart, if you have provided your birth date in your account profile. Birthday gifts must be redeemed during your birthday month. For example, if your birth date is October 13, you must redeem your gift by October 31, otherwise the offer will expire. You must be logged into your Clinique Smart Rewards account to redeem your birthday gift. There is a limit of one Birthday Gift per member per year and Birthday Gifts cannot be transferred, delayed, exchanged or returned.

At certain point levels (250 points and 350 points), you are eligible to redeem points for a Free Full-Size product with any purchase on clinique.com. To redeem your points, log into your Clinique Smart Rewards account and choose one of the eligible products on your account page and add it to your bag. If you do not redeem your available points before your anniversary date, your points will expire. Product rewards are subject to availability and cannot be exchanged or returned for points, another product or a monetary refund.

• Standard Shipping with any purchase on clinique.com is complimentary for all Clinique Smart Rewards members. You must select “Standard” shipping at checkout and be logged into your Clinique Smart Rewards account. 

• 2-Day Shipping on clinique.com is complimentary for Clinique Smart Rewards members in Tier 3, Genius with any $75 or more purchase. Select shipping method in checkout. 

From time to time, Clinique Smart Rewards members will be offered early access to promotions on select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.

The Anniversary Gift is exclusively for our Tier 3, Genius members. During the month of your anniversary, you can redeem your Anniversary Gift on clinique.com by making a purchase and redeeming your award on you loyalty account page or in the rewards section of cart you during your anniversary month. You must be logged into your Clinique Smart Rewards account to redeem your anniversary gift. Anniversary Gifts must be redeemed during the month of your Clinique Smart Rewards anniversary, or the offer will expire. There is a limit of one Anniversary Gift per member per year and Anniversary Gifts cannot be transferred, delayed, exchanged or returned.

No. Products received as a reward (e.g., birthday gift, free full-size products, etc.) through Clinique Smart Rewards cannot be returned or exchanged for money or any other products or points.

Yes. Points expire twelve months from the day you earn them. You must redeem your available points before your points expire.

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly. 

After one year from the date you earned your points, the points earned expire. Your tier status is determined by the number of points you earned during the prior year of membership, regardless of how many points you redeemed. Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status at the onset of your third year.

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more.

Clinique in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Clinique Smart Rewards Terms & Conditions and/or our website Terms & Conditions. 

If your membership is terminated or expires, points and benefits in your account will automatically terminate. 

Clinique in its sole discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Clinique Smart Rewards Terms & Conditions and/or our website Terms & Conditions.

If you decide you no longer want to be a part of Clinique Smart Rewards, you can opt-out by Messaging Us, or Calling Us at 1-800-419-4041.

You can update your information by visiting your account online at clinique.com.

If you have questions related to your membership account, please contact Customer Service or call us at 1-800-419-4091. 

No. Neither accounts nor Clinique Smart Rewards points and benefits may be shared or combined. Only the member paying for the products may accumulate points and benefits.

No. Points and benefits earned through Clinique Smart Rewards have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a Clinique Smart Rewards reward cannot be returned or exchanged for money or any other products or points.

You can manage your marketing email preferences in your account on clinique.com and from the link at the bottom of each of our marketing emails. Email communications from Clinique give you news on the latest looks, launches, tips, trends, offers and more. In any instance in which you opt out of receiving marketing emails from Clinique, you will continue to receive transactional emails (i.e. your birthday gift offer code, etc.) related to your Clinique Smart Rewards account.