Effective until September 20, 2026

PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN THE CLINIQUE SMART REWARDS LOYALTY PROGRAM CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM. SECTION 8 BELOW CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THEY AFFECT YOUR RIGHTS. PLEASE READ THEM.

1. Membership Eligibility and Overview

1.1.  The Clinique Smart Rewards US Loyalty Program (“Program”) is offered at the sole discretion of Clinique Laboratories, LLC (“Clinique,” “we,” “our” or “us”). The Program is available to individuals for their personal use only and is limited to one account per individual. Corporations, associations or other groups may not participate in the Program. Individuals who are legal residents of the United States (including its territories and possessions), at least 18 years or older, or the age of majority in their state of residence, and who provide and maintain a valid email address are eligible to become members. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose and we may refuse to create an account, limit an account, or cancel an account for any reason in our sole discretion. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only but may be excluded from certain benefits of the Program.

1.2.  By joining the Program and becoming a Program member, you (individually and collectively, “you,” “your,” or “Member”), agree that you have read, understood and agree to be bound by these Program Terms and Conditions of Participation (“Program Terms”) and by any changes or modifications we may make. You should review these Program Terms and the related policies and FAQs frequently to understand the terms and conditions that apply to the Program as they may change from time to time as provided for in Section 6. These Program Terms do not alter in any way the terms or conditions of any other agreement you may have with us, including any agreement for products or services. By enrolling in the Program, you also agree to be bound by our Privacy Policy and our website Terms and Conditions, which are incorporated herein by reference. If you do not agree to these Program Terms, our Privacy Policy, and our website Terms and Conditions, you cannot participate in the Program. The Program is void where prohibited by law.

2. Program Enrollment

2.1.  Eligible individuals may only enroll in the Program by visiting www.clinique.com (the “Site”) and following the Program prompts to register for the Program.

2.2.  You are required to provide your email address and to create a password in order to enroll. You may also have the opportunity to provide us with your name, mailing address, birth date and mobile phone number, but this information is optional. You are solely responsible for maintaining the accuracy of your account information and for updating it as required. You may update your personal information on the Site.

2.3.  Only one Program account may be associated with a single member and a single email address. In the event of a dispute over ownership of the Program membership account, the member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Program Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

3. How the Program Works

3.1.  The Program is a way in which we reward and thank our loyal customers for purchasing our products and/or taking other Program related actions. You are able to earn points and reach Program loyalty tiers by making eligible purchases or taking certain other Program actions as may be described on the Site. In addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time. Once you reach a certain loyalty tier and/or earn a certain number of points, you may be eligible for certain benefits and rewards applicable to that tier and/or number of points, which benefits may change from time to time and may be offered on a limited basis. Eligible purchases and other opportunities to reach Program loyalty tiers or earn points will be posted on the Site or may be published through other media (e.g., in-store, in marketing communications, social media, etc.). Visit our FAQs to learn more about earning points and reaching the Program loyalty tiers.

3.2.  The Program is a tier-based program determined by the number of points a member has earned within a single year (starting on the day you join) on eligible purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:

    Tier 1, Smart 0 - 249 points
    Tier 2, Brilliant 250 - 499 points
    Tier 3, Genius 500+ points

When you join, you’ll automatically be placed in Tier 1, Smart and be eligible for all the benefits Tier 1 members receive. Once you earn at least 250 points in your first year, you’ll be automatically moved up to Tier 2, Brilliant. If you earn 500 points or more in your first year, you’ll qualify for Tier 3, Genius.

Your status in a particular tier is good for the year in which you qualify for that tier and the following full year. After that, you’ll need to earn enough points to qualify for that tier each year. For example, if you qualify for Tier 2, Brilliant, during your first year, you’ll maintain Brilliant status during your second year. But, if you earn less than 250 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Smart status on your second anniversary date.

3.3.  Members receive one (1) point for every 1 U.S. Dollar ($1) spent on eligible purchases at the Site. Eligible purchases include regular priced merchandise but exclude purchase of eGift Cards, sales tax, discounts, shipping and delivery charges, and/or other excluded charges specified by us from time-to-time. All points earned from purchases on the Site are pending until your order ships. For your purchase to qualify for the Program, you must be enrolled in the Program and (a) be signed into your online account at the time of purchase on the Site.

3.5.  In addition to these purchases, you may be able to earn points for taking certain Program actions at the Site. Please see our FAQs for a list of the current ways to earn points at the Site. To earn points, you must be a Program member and be logged into your Program account before completing the actions. The number of points, if any, awarded for each action is determined by Clinique in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year.

3.6.  Points are valid for one year from your Program “anniversary date.” This is the anniversary of the date you enrolled in the Program and occurs on a 12-month cycle. On your anniversary date each year, your points reset to zero and you start accumulating new points and earning new point rewards.

4. Product Rewards and Benefits

4.1.  As a member, you earn points that determine your points benefits plus tier levels and tier benefits. Product rewards and samples are shipped with product purchases on the Site only. You must be logged in to your Program account to use your benefits.

4.1.1. Point Rewards: At different point levels you will be able to redeem your points for rewards that can be used in conjunction with a purchase on the Site. These rewards are based on the number of points you have accumulated in a single year as listed below. You may redeem one reward per transaction on the Site. Specific rewards vary based on availability. You must redeem your available points/rewards prior to your anniversary date, or the available points and rewards will expire. On your anniversary date, your points reset to zero and you start accumulating new points and earning new rewards.

4.1.2. Tier Benefits: Certain benefits are based on tier achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on the Site with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year. Please review our FAQs for more information on how to redeem your tier benefits.

4.2.  Neither accounts nor Program rewards, benefits and/or points may be shared or combined. Only the member paying for the products may accumulate rewards, benefits and/or points. Members will not receive rewards, benefits and/or points on purchases which are reimbursed by corporations or other organizations ineligible to participate in the Program. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.

4.3.  Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Points credited to your Program account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Program Terms. The sale, barter, transfer, or assignment of any rewards, benefits or points offered through the Program, other than by us, is expressly prohibited.

4.4.  Rewards cannot be exchanged or returned for points, another product or a monetary refund.

4.5.  The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Program Terms. For more information about how and when notice of material changes will be provided, see Section 6 below.

4.6.  We are not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity by you or any third party.

4.7.  We reserve the right to change Program benefits, how you reach each Program tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier or point level, the number or types of rewards or benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Program, and/or any combination thereof.

4.8.  If you have concerns that a purchase or other activity was not properly applied to your account, you should contact us or by calling 1-800-419-4041. Your email must specify your name and email address associated with the Program, the date of the Program activity, and the issue(s) you encountered. This email must be sent no more than forty-five (45) days after the date the purchase or other Program activity took place. We are not responsible for late notifications about purchases or other Program activities not being credited to an account.

4.9.  Rewards can only be redeemed on the Site, unless otherwise noted by Clinique. Purchases made in department stores, specialty stores, stores not solely owned and operated by Clinique, airports, and Clinique retail stores outside of the United States are not eligible for the Program.

5. Marketing Communications

5.1.  By enrolling in the Program, you will be automatically subscribed to receive and you consent to receive Clinique marketing emails and other marketing communications, which include including Program marketing emails, insider-only offers, and special loyalty-only benefits (including a complimentary birthday gift if Clinique has the necessary information provided by you to grant this gift). You may withdraw your consent at any time as described in Section 5.2 below.

5.2.  You may opt-out of receiving Clinique marketing emails at any time by following the instructions provided in the email or as otherwise provided in the Clinique Privacy Policy, but operational emails will still be sent to you as they relate to your membership in the Program. Examples of these include, but are not limited to, redemption confirmation emails, profile update emails, or other communications that relate to your account. If you terminate your Program membership, you will no longer receive any Program-related communications.

6. Termination and Modification

6.1.  The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Program Terms, our FAQs, and/or the Program or any aspect or feature of the Program at any time without prior notice, even though such changes may affect the value of rewards or benefits already accumulated or earned and/or the ability to redeem accumulated rewards or benefits. If we make material changes that negatively impact the value of rewards or benefits already accumulated or earned, we will provide you with at least 30 days' advance notice. This notice will be delivered via email to the address associated with your account and/or through a prominent banner notification on our website interface. Your continued participation in the Program after the 30-day notice period constitutes your binding acceptance of the updated Terms. If you do not agree to the changes, you must cancel your membership prior to the effective date of the changes.

6.2.  We reserve the right to exclude you from or to discontinue your participation in the Program and to audit your membership account at any time, in our sole discretion. Any suspected abuse of the Program, failure to follow any Program Terms, membership inactivity (i.e. no points earned or redeemed) for more than 24 months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Program Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program rewards, points, cards, credits, vouchers, coupons and/or certificates, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any rewards or benefits in your account will automatically expire and your access to the Program and features will automatically terminate. If we suspect illegal activity, fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action, in our sole discretion.

6.3.  If you decide you no longer want to be a part of the Program, you may cancel your membership at any time by contacting Clinique Customer Service via Live Chat or by calling 1-800-419-4041. If you cancel your membership, you will lose all accumulated points and benefits, and your tier status will automatically expire.

7. Disclaimer of Warranties; Limitation of Liability

7.1.  Neither clinique nor our parents, subsidiaries, affiliates, partners, or licensors make any representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the program or any of the rewards or benefits associated with the program including, but not limited to, warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

7.2.  You agree that neither clinique nor our parents, subsidiaries, affiliates, partners, or licensors will be responsible or liable in contract, warranty or in tort (including negligence) for any (a) interruption of business; (b) access delays or access interruptions to the program; (c) data non-delivery, loss, theft, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of third party links on the site or use of any reward or benefit of the program; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites; (f) any inaccuracies or omissions in program content; or (g) events beyond our reasonable control. we make no representations or warranties that defects or errors will be corrected.

7.3.  Further neither clinique nor our parents, subsidiaries, affiliates, partners, or licensors will be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the program or and your participation therein, whether in contract, warranty or in tort (including negligence), even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability for such claims exceed one hundred dollars ($100.00).

7.4.  You agree that no claims or action in contract, warranty or in tort (including negligence) arising out of, or related to, your participation in the program, use of any rewards or other benefit or these terms may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. if you are dissatisfied with the program, termination of your membership in the program is your sole remedy. we have no other obligation, liability, or responsibility to you.

8. Indemnification

You agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees, and agents harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Program Terms.

9. Governing Law and Disputes

9.1.  This Program and these Program Terms will be governed by and construed under the substantive laws of the State of New York, as if they were a contract wholly entered into and wholly performed within New York and without reference to conflict-of-laws considerations.

9.2. Disputes. CONSISTANT OUR WEBSITE TERMS AND CONDITIONS, THIS SECTION SETS FORTH THE TERMS AND CONDITIONS PURSUANT TO WHICH DISPUTES BETWEEN YOU AND CLINIQUE WILL BE RESOLVED THROUGH INDIVIDUAL ARBITRATION (“ARBITRATION AGREEMENT”). PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND CLINIQUE TO ARBITRATE DISPUTES AND LIMITS THE MANNER IN WHICH WE CAN SEEK RELIEF FROM EACH OTHER.

With respect to any dispute, claim, or controversy arising out of or related to your access or use of the Site, the Program, or the Terms and Conditions, you and Clinique agree that such dispute, claim, or controversy shall be determined by arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (“AAA Rules”), except as otherwise provided in these Terms and Conditions.

Arbitration under this agreement shall be conducted by a sole arbitrator under the American Arbitration Association’s Consumer-Related Disputes Supplementary Rules. The arbitration shall be conducted in the county where you reside or at another mutually agreed location. If the amount in controversy is $10,000 or less, you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules.

A party who wishes to initiate arbitration must provide the other party with a demand for arbitration (the “Demand”). The Demand must include: (1) a description of the nature and basis of the claim or dispute; (2) the specific relief sought; (3) the claimant’s contact information; and (54) evidence of payment of the filing fee.

If the party requesting arbitration is represented by counsel, the attorney must sign the Demand and certify that the requirements of Federal Rule of Civil Procedure 11(b) have been satisfied.

Subject to the Batch Arbitration process described below, you agree that any arbitration or proceeding shall be limited to the dispute between you and Clinique individually. To the fullest extent permitted by law, (1) no arbitration or proceeding shall be joined with any other; (2) there is no right or authority for any dispute to be arbitrated or resolved on a class action basis; and (3) neither you nor Clinique shall have the right to participate in any dispute brought by or against any other person in a representative capacity.

To increase the efficiency of administration and resolution of arbitrations, you and Clinique agree that when 25 or more individuals submit Demands for arbitration raising substantially similar claims, and the individuals’ counsel are the same or coordinated, the AAA may group the arbitrations into batches of up to 25 Demands per batch. The AAA shall administer each batch as a single consolidated arbitration with one arbitrator, one set of filing and administrative fees, and one hearing, unless the arbitrator determines otherwise.

All parties agree that Demands are of a “substantially similar nature” when they arise from or relate to the same event or factual scenario and raise similar legal issues and/or seek similar relief.

You and Clinique agree to cooperate in good faith with the AAA to implement the Batch Arbitration process, including payment of a single filing and administrative fee for each batch and selection of a single arbitrator. Any disputes regarding whether Demands qualify for batching shall be resolved by the AAA.

The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The arbitrator may award the same damages and relief that a court could award under applicable law, but only to the individual party seeking relief and only to the extent necessary to resolve that party’s claim.

Changes to this arbitration agreement shall not apply to any disputes for which a proceeding has already been commenced.

The Terms and Conditions evidence a transaction involving interstate commerce. Notwithstanding the substantive law applicable to the arbitration, any arbitration conducted pursuant to these Terms and Conditions shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.

10. Privacy

The personal information collected from you in connection with the Program, including but not limited to purchases made in connection with your Program membership, will be used and disclosed by us in accordance with the Clinique Privacy Policy. Without limiting the foregoing, we will use and retain your personal information to (1) provide goods and services to you, such as servicing and maintaining your Program membership with us; (2) protect against deceptive and fraudulent activity; (3) enable internal uses that are consistent with our Clinique Privacy Policy; and (4) comply with a legal obligation.

11. Contact Us

For information about the Program and your membership, contact Customer Service at 1-800-419-4041 within the U.S. or contact us. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQs.

12. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms, and these Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.

Effective as of September 21, 2026