If you have your order number, click here: Track My Order. Simply input your order number, click the button, and you’ll see your order status plus shipping information if your package has shipped.
Don’t have your order number? Sign into your account and click My Account at the top right corner of the page. When you see the dropdown menu, click My Orders. If your order has shipped, you’ll see the tracking number, if available. Click on it to view the delivery status. Note that some shipping carriers may not have tracking information available for up to 24 business hours after the order is shipped.
If you don’t have a Clinique Online account, please contact our Customer Service team via chat or call 1-800-419-4041.
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier directly who can assist further
Note: Clinique Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Clinique Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Standard Shipping: Orders shipped via Standard Shipping are delivered within 5-7 business days from the order's ship date. Most standard orders are processed and shipped within 1–2 business days, depending on product availability. Please note that orders with engraving or gift wrap may require an additional 1–2 business days for processing. Orders destined for P.O. Boxes and known freight forwarders will be delivered within 6-14 business days of the order's ship date. Please note: All orders are processed & shipped on business days, excluding federal holidays in the United States.
2nd Day Shipping: Orders shipped via 2nd Day Shipping are delivered within 2-3 business days from the order's ship date. 2nd Day orders placed by 2PM EST will be processed and shipped the same day, depending on product availability. Orders placed after 2PM EST will be processed and shipped the next business day, depending on product availability. Please note: All orders are processed & shipped on business days, excluding federal holidays in the United States orders destined for P.O. Boxes are not eligible for 2nd Day Shipping.
Overnight Shipping: Orders shipped via Overnight Shipping are delivered within 1 business day from the order's ship date. Overnight orders placed by 2PM EST will be processed and shipped the same day, depending on product availability. Orders placed after 2PM EST will be processed and shipped the next business day, depending on product availability. Please note: All orders are processed & shipped on business days, excluding federal holidays in the United States. Orders destined for P.O. Boxes are not eligible for Overnight Shipping.
Have a question about your order? Representatives are available to chat.
Please visit our customer service page for hours of operation.
NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.
WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
Item(s) no longer available.
Difficulty in processing payment information.
Cannot ship to address provided.
A duplicate order was placed.
Cancelled due to a customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Customer Service at 1.800.419.4041 or via email.
CANCELATIONS OF FREE PROMOTIONAL ITEMS
If you have placed an order containing a free promotional item(s) and such order also contains a backordered or pre-order item, in the event that you cancel either the backordered or pre-order item prior to the promotional item(s) shipping, and in doing so the order total is below the promotional offer threshold, you will no longer be eligible for the free promotional item(s), the cancelled item(s) and promotional item(s) items from your order will be cancelled, and you will not be charged. If the cancelled portion of your order was pre-paid, a full refund will be issued for all pre-paid items cancelled.
Q: What should I expect if I purchase a “Pre-Order” item?
A: Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.clinique.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.
Q: When will I be charged for a Pre-Order purchase?
A: Clinique does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.
If you have placed an order containing a free promotional item(s) and such order also contains a backordered or pre-order item, in the event that you cancel either the backordered or pre-order item prior to the promotional item(s) shipping, and in doing so the order total is below the promotional offer threshold, you will no longer be eligible for the free promotional item(s), the cancelled item(s) and promotional item(s) items from your order will be cancelled, and you will not be charged. If the cancelled portion of your order was pre-paid, a full refund will be issued for all pre-paid items cancelled.