My Order
Where is My Order?
You can access your order status and history by signing in and viewing in your account.
You may also reach us for status updates, 24/7 at toll-free 1-800-419-4041, email us or chat with us (Monday thru Friday 8AM – 10PM EST, Saturday and Sunday 10AM – 8PM EST)
Order Processing
IMPORTANT NOTICE: We are unable to offer expedited shipping as a Smart Rewards benefit at this time. We apologize for this temporary inconvenience.
Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders with Overnight or Second Day Service will be processed the same day if received by 3:00 PM EST. (11 AM ET for USA brands)
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
We are currently unable to accept orders shipped to destinations outside the United States or U.S. Territories.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Order Inquiries
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Clinique Online orders.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier?s Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
Order Cancellations
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 1-800-419-4041. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
Item(s) not available.
Difficulty in processing payment information.
Cannot ship to the address provided.
A duplicate order was placed.
Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Clinique Online Customer Service at 1-800-419-4041 or via email.
Pre-Orders
Q: What should I expect if I purchase a “Pre-Order” item?
A: Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.clinique.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.
Q: When will I be charged for a Pre-Order purchase?
A: Clinique does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.