Returns & Exchanges
Clinique Online Satisfaction Guarantee
Your satisfaction is guaranteed. If for any reason you are not completely satisfied with your online purchase, we are happy to refund your purchase price. We accept returns for products purchased from clinique.com only. If you have questions or need assistance with your return, please Message Us and we would be happy to assist. For assistance with returns for products not purchased online, please contact our Consumer Care team at 866-707-2100 or via email at email@example.com.
How do I Return & Exchange an item?
Please Message Us and our Online Customer Service Team will gladly provide you a with a free return label for eligible returns, so you can avoid return shipping fees. Once you receive the return label via email, simply print it out and affix it to your package. For your convenience, you may wish to use the same box your order was delivered in or any suitable box or mailer without previous outer markings. The return label will have your order details printed on it for our team to reference.
To return your labelled package, please take it to any UPS drop-off location. Drop-off locations can be found at the UPS website. An email confirming your refund will be sent as soon as the package has been received by our fulfillment center and a refund is processed.
If you received the item as a gift or wish to exchange it for another item, directions will be provided. Please note: eGift cards, gift cards, promotional items, final sale items, or Clinique products purchased somewhere other than Clinique.com are not eligible for return or exchange online.
When I exchange an item there are two transactions on my credit card?
When an exchange is requested it is completed in two steps:
1). A credit is issued for the item(s) returned.
2). A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
I used PayPal or Afterpay to make my purchase, can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal or Afterpay, please Message Us or call 1-800-419-4041. Our Online Service Team will be happy to assist you in processing your exchange, however we are unable to process exchanges directly with your PayPal or Afterpay account and require a credit card for processing.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please Message Us and we will be happy to assist. Our Online Service Team will be happy to assist you with eligible returns and provide you with specific return instructions.